Terms  and  Conditions  updated  02/03/2011

1: Insurances
Customers are advised to have appropriate insurance for own Goods in concern.

This company will not be held liable for any goods prior loading or outside vehicle.

Company insurance only validates when goods inside vehicle.
Cover for Goods In Transit as follows:

• Standard cover  per consignment  £50.00  ( pallets | removals | exempt of this cover )
• Account  holders  only - Maximum of £100.00 per consignment. Extra charge £10.99 to secure this cover. ( pallets | removals exempt of this cover ) 
• Pallets £1.50 per kilogram up to £200.00 per pallet.
• Removals maximum cover £200.00. Extra charge £20.99 to secure this cover.
• Hazardous Goods are prohibited which effects Insurance cover. Examples: Hazardous Goods
• Cheques, cash, postal orders, lottery tickets are prohibited of carriage.

2: Pushbike  courier

• maximum  standard  insurance  £15.00

3: Packaging

• Customers must ensure items in concern should be packed appropriately before collections.
• Goods must not exceed dimensions of pallets. Pallets must not be top heavy.

4: Communications

• Incorrect information such as addresses delivered would affect rate. Re-delivery at normal rate for specific service.
• Waiting time 15mins Free. Thereafter £5.00 per half hour . 
• Light Removals (House/Office) are excluded of waiting time.
• Contracts on agreement terms are excluded of waiting time.
• Description to areas with difficult access must be indicated prior delivery to avoid delays.
• Dominique couriers Ltd has the right to cancel any delivery only due to Transportation failures / day and times or in-effective costs.

5: Cancelling your collection as follows

• Collection booked over the phone can be cancelled free of charge up to 18:00 only the day before collection is due.
• Cancelled collections on day of delivery  paid  subject  to  50%  deduction.

6: Time limit for claims

This company shall not be liable for any loss or damage to Goods unless the claim is made in writing along with delivery note and received by this company within 7 days upon receipt of consignment. 

Exempt of carriage refund :

• Consignee not present at address.( All failed consignments are logged and notification issued for re-delivery generated ).
• Vehicle transportation failures.
• Extreme bad weather conditions.
• This refund only applies with direct transaction with Dominique couriers Ltd.

7: Payment Terms

• Cheques are not accepted as payment.
• Invoicing terms of 30 days thereafter job completions / BACS.
• Standing Orders accepted.
• Cash accepted.
• Advertising  submissions  fee  non-refundable.

8: Subcontractors

• Dominique Couriers Ltd Terms and Conditions applies to all  owner drivers (subcontractors).
• Subcontractors used are responsible for any loss or damages.
• Other  major  carrier  networks  terms  and  conditions  may  vary  subject  on agreement  with  Dominique Couriers Ltd.

9:  Invoicing

• Length  of  invoicing from 1 - 30 days
• In  event  full  payments   cannot  be  made  by  terms  of  conditions  length, clients  must  inform  in  verbal  or  in  writing  prior  end  date  whereby  some of  negotiated  costs  for  services  used  to  be  aggreed  by  Dominique  Couriers  Ltd  sole  discretion.  

10: Governing Law

These Terms & Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.